Frequently Asked Questions
Everything you need to know about our premium artisanal candles.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for opened candles?
For safety and hygiene reasons, we can only accept returns on unused and unopened products in their original packaging within 30 days of purchase.
What type of wax do you use in your candles?
We use a proprietary blend of sustainably sourced soy and beeswax to ensure a clean, long-lasting burn with maximum fragrance throw.
Do you offer international shipping?
Yes, Candle Shack ships worldwide. Shipping costs and delivery times vary by country and are calculated at the final stage of checkout.
How can I prevent my candle from tunneling?
To prevent tunneling, ensure you burn your candle long enough for the wax to melt all the way to the edge of the glass during the first use.
Are your fragrances safe for pets and children?
All our fragrances are phthalate-free and paraben-free. However, we always recommend burning candles in well-ventilated areas and out of reach of pets and children.